Grievance Redressal

Last updated: July 14, 2026

As an Indian intermediary platform, Tolinks maintains a Grievance Redressal mechanism in line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.

Grievance Officer

• Email: grievance@tolinks.in
• Role: Grievance Officer (India)
• Office: c/o Tolinks, India — contact legal@tolinks.in for the registered address.

What you can raise

Complaints about content on a Tolinks page, privacy or data-handling concerns, or a request to exercise your DPDP rights (access, correction, erasure, nomination). For data-deletion or access requests you can also use privacy@tolinks.in or the self-serve controls in your dashboard.

How we handle it

1. Acknowledgement within 24–48 hours of a complete complaint.
2. Resolution within 30 days of acknowledgement, as required by the Rules.
3. If we need more information to act, we'll tell you what's missing.

Appeal

If you're not satisfied with the resolution, you may have a right of appeal to the relevant adjudicating authority under the applicable Indian rules.