Refund Policy
Last updated: July 14, 2026
We want paid plans to be a confident choice. This policy says exactly when you get your money back, what isn't refundable, and how refunds reach you.
The 7-day money-back guarantee
If you upgrade from Free to a paid plan for the first time, you can request a full refund within 7 days of that upgrade — no questions asked. Email support@tolinks.in or use the billing section of your dashboard. We'll process it and you'll keep access until the refund completes.
Renewals and downgrades
After the first-upgrade window, paid plans renew automatically until you cancel. We don't refund the current billing period when you cancel — instead, cancellation takes effect at the end of the period you've already paid for, so you keep full access until then. See the Cancellation Policy.
We don't offer pro-rated refunds for mid-cycle downgrades; a downgrade applies at the next renewal.
What's not refundable
- The portion of a paid period already used beyond the 7-day first-upgrade window.
- One-time add-ons or promotional purchases explicitly marked non-refundable at checkout.
- The Free plan (no payment is involved).
How refunds are processed
Refunds are issued to your original payment method through Razorpay, usually within 5–10 business days of approval. Your bank or wallet may take additional time to reflect the credit; that's outside our control.
Your statutory rights
If you're in the EU/UK, you normally have a 14-day right to withdraw from a distance contract. For digital subscriptions that right is lost once you explicitly consent to immediate service performance and acknowledge the withdrawal right is waived — which happens at checkout. Even so, our 7-day guarantee above goes further than the minimum for first-time upgrades. Nothing here limits rights you can't contractually waive.
How to request a refund
Email support@tolinks.in from your account address with your username and the plan you bought. We'll confirm within 2 business days.