Refund Policy

1. General

This Refund Policy explains when you can get a refund for payments made to Tolinks, how we process refunds, and the timelines you can expect. It applies to all purchases made on the Platform, including Pro plan subscriptions purchased through Razorpay. This Policy should be read with the Terms of Service and the Payment & Billing Policy.

Tolinks is committed to fair treatment of consumers in accordance with the Consumer Protection Act, 2019 and the framework established by the Central Consumer Protection Authority, while also protecting the service against abuse of refund rights.

2. Renewal Refunds (Automatic Renewal)

Subscriptions renew automatically at the end of each billing period unless cancelled from Account → Billing before the renewal date. If a renewal charge is made despite you having cancelled before the renewal date, or if a renewal charge is made in error (for example, an incorrect amount), we will refund the full amount.

Where a renewal charge succeeds after you asked us to cancel but the cancellation did not process due to a system error, we will refund the full renewal amount promptly once reported.

3. First-Purchase Refunds

We do not issue refunds solely because a user changed their mind, because a paid feature exists on the free tier they did not discover, or because they simply no longer need the plan. You can test the service on the free tier before upgrading, which makes a long 'trial' refund window unnecessary in most cases.

That said, we review refund requests for first purchases on a case-by-case basis and will issue a full or partial refund where:

• the Platform was materially unavailable for a significant period of the purchase term (for example, extended outages) and you contacted us during or shortly after the outage;
• a paid feature you purchased was unusable due to a defect that we did not resolve within a reasonable time during the billing period; or
• it is your genuine first purchase and the request is made within seven (7) days of purchase with a demonstrable reason (for example, accidental duplicate payment, or you immediately realised the plan does not meet your needs).

4. Duplicate and Erroneous Charges

If you were charged twice for the same plan and billing period, charged for a plan you did not select, or charged an amount different from what was displayed at checkout, tell us within thirty (30) days. We will investigate and, where confirmed, refund the excess amount in full.

5. Refund Forfeiture

No refund will be given where your account was terminated or your subscription was revoked for violation of the Terms of Service or the Acceptable Use Policy, or where the purchase was used to commit fraud, chargeback abuse, or other misuse.

We may decline refunds sought repeatedly (for example, repeated upgrade-and-refund patterns) and reserve the right to block accounts that abuse the refund process.

6. How to Request a Refund

• Write to us at support@tolinks.in with the subject line “Refund request”, including your registered email and handle, the payment reference (from your Razorpay receipt or the Billing page), the amount paid, and the reason.
• Alternatively, use the Contact form on the Platform and select the 'Billing / refund' topic.
• We acknowledge refund requests within 24 hours and aim to resolve them within seven (7) business days. If your request is approved, the refund is initiated to the original payment method through Razorpay.

7. Refund Timelines

Once approved, refunds are initiated to the original payment instrument within five (5) business days. Depending on your bank or card issuer, a refund may take up to 7–10 business days additional to appear in your account. Refunds that were initiated but have not arrived after ten (10) business days should be reported to support so we can trace them with the gateway.

8. Statutory Rights

Nothing in this Policy limits your rights under the Consumer Protection Act, 2019, or other applicable consumer protection law where you are a consumer as defined therein. In the event of any conflict between this Policy and applicable law, the law prevails, and we will honour statutory refund rights in addition to the commitments above.

9. Contact

For refund and billing queries: support@tolinks.in. For complaints that remain unresolved, see our Grievance Redressal Policy.